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# Guarantee and warranty – what is the difference?

# Guarantee and warranty – what is the difference?

The terms *guarantee* and *statutory warranty* are often used interchangeably, but they refer to different things.

## Statutory warranty

The statutory warranty concerns the buyer’s rights against the seller if a purchased item is not contractually compliant or is faulty.

These rights arise from the applicable statutory provisions.

> ℹ️ **Note:**
> Among other things, **when and from which retailer** the product was purchased is decisive.  If the product was purchased from a different retailer, that retailer is generally the first point of contact for claims arising from the relevant sales contract.

## Guarantee

A guarantee is an additional, voluntary commitment made by a manufacturer, seller or guarantor.
What a guarantee covers is set out in its specific guarantee terms.

A guarantee may, for example, cover certain:

* products,
* components,
* periods of time, or
* types of fault.

> ⚠️ **Important:**
> A voluntary guarantee does not replace or limit any existing statutory warranty rights.

## What applies in my case?

If your Kardena smartwatch is no longer working properly, please contact our support team providing the following details:

* order number (if purchased through our shop)
* date of purchase
* smartwatch model
* description of the problem
* the retailer or website where the purchase was made

We can then assess the next steps for your case.

## What is not normally considered a technical product defect?

Depending on the cause, the following types of damage, for example, may be assessed differently:

* drop or impact damage
* a broken or damaged display
* improper use
* damage caused by external factors
* normal wear and tear
* damage arising from use outside the intended purpose

Whether a claim exists in a specific case must be assessed based on the individual circumstances.

> ℹ️ **Note:**
> This help article is for general information purposes. The customer's statutory rights, and any applicable guarantee terms applicable to the product take precedence.