> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiki.kardena.de/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resetting the CARE Pro 4 to factory settings

If you’re experiencing problems with your **Kardena CARE Pro 4**, resetting it to its factory settings may help.

How to perform a factory reset via the **H Band app**:

1. Open the **H Band app** on your smartphone.
2. Select **‘My Devices’** at the bottom.
3. Open **‘My Device’**.
4. Select **‘Factory Reset’**.
5. Confirm the reset.

⚠️ **Important:**
A factory reset will delete all data and settings stored on the watch.

### Reconnect the watch afterwards

If the CARE Pro 4 does not connect automatically afterwards:

1. Open the **H Band app**.
2. Go to **‘My Devices’**.
3. Select **‘Device – not connected’**.
4. Search for available devices.
5. Select your **CARE Pro 4** and reconnect it.

**⚠️ Note:**
If the watch is still listed in your smartphone’s Bluetooth settings and cannot be connected, first remove or unpair it from there and then reconnect it via the **H Band app**.