> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiki.kardena.de/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resetting the CARE Pro 6 to factory settings

### How to reset the CARE Pro 6 to factory settings

If you are experiencing problems with your **Kardena CARE Pro 6**, we recommend resetting the watch to its factory settings and then reconnecting it to the app.

**Factory reset directly on the watch:**

1. Open the **Menu** on your CARE Pro 6.
2. Open **Settings ⚙️**.
3. Scroll down in the settings.
4. Select **‘System’ / ‘Reset’ or ‘Clear data’**.
5. Select **‘Factory settings’ / ‘Reset’**.
6. Confirm the security prompt.

The CARE Pro 6 will then be reset and restarted.

⚠️ **Important:** Resetting the watch will delete all settings and data stored on it.

### Reconnecting the CARE Pro 6 after resetting

1. First, check the **Bluetooth settings on your smartphone**.
2. If the CARE Pro 6 is already listed there as a paired device, remove or unpair the watch.
3. Then open the **G Band app**.
4. In the app, select **‘Add device’**.
5. Select your CARE Pro 6 and confirm the required permissions.

⚠️ **Please note:** The CARE Pro 6 should not be paired via your smartphone’s Bluetooth settings first. The connection should be established directly via the app.

We recommend the **G Band app** for the CARE Pro 6. Alternatively, you can use the **H Band app**.