> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiki.kardena.de/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where is my order? – Track your parcel

# Where is my order? – Track your parcel

Are you waiting for your Kardena order and would like to know when your parcel will arrive?
As soon as your order has been shipped, you will receive a shipment confirmation containing the tracking details.

## 1. Check your shipment confirmation

Once your order has left our warehouse, we’ll send you a **shipment confirmation by email**.
This usually includes a tracking link, which you can use to check the current status of your delivery.

> ℹ️ **Note:**
> It may take a few hours after you receive the shipment confirmation for the courier to display the first details about your shipment.

## 2. Haven’t received a shipment confirmation?

Please check the following first:
* your spam or junk email folder
* whether you provided the correct email address when placing your order
* whether your order has already been fully processed

> 💡 **Tip:**
> Search your email inbox for **“Kardena”**. This often helps you find order and delivery confirmations more quickly.

## 3. Track and trace is not yet showing any information

If the tracking number has already been generated, this does not necessarily mean that the parcel has already been processed by the courier.
There may be a delay of several hours between the creation of the shipping label, the handover of the parcel and the first scan.

> ℹ️ **Note:**
> The first update to the tracking information may be delayed, particularly in the evenings, at weekends or on public holidays.

## 4. The delivery status has not changed

If the parcel has already been collected by the courier but the delivery status has not changed for a considerable period of time, there may have been a delay in transit.
Please wait for the standard delivery time to elapse first.

> ⚠️ **Important:**
> Short-term delays or several days without a new scan do not automatically mean that a parcel has been lost.

## 5. Order has not yet been shipped

If you have received an order confirmation but not yet a shipment confirmation, your order may still be being processed.

As soon as the parcel leaves our warehouse, you will automatically receive a shipment confirmation.

For orders containing multiple items, shipping may be delayed if not all items are available at the same time.

## 6. Showing as delivered on the tracking page – but haven’t received your parcel?

If your order is shown as delivered but you cannot find the parcel, please first check:

* the specified delivery location
* your letterbox or parcel box
* family members or members of your household
* immediate neighbours
* a post office or collection point, if applicable

Sometimes a parcel is recorded as delivered even though it is not actually handed over until a short time later.


> ⚠️ **Still can’t find your parcel?**
> If you cannot find the parcel even though it is shown as delivered, please contact our support team. We will then review the matter with you and, if necessary, with the courier.

## 7. Parcel could not be delivered

If a parcel cannot be delivered, the courier may:
* make a further delivery attempt,
* leave the parcel at a collection point, or
* return the parcel to us.

You can find the current status in the tracking information.

> ℹ️ **Note:**
> If a parcel has already been returned to us, it is normally not possible to arrange for redelivery of the same parcel.

## When should I contact Kardena support?

Please contact us if:

* Your order has not been shipped for significantly longer than expected,
* The tracking information has not updated for an unusually long period,
* The parcel is shown as delivered but cannot be found,
* The parcel has been returned to Kardena for no apparent reason.

> 💡 **To ensure a quick response:**
> Please provide us with your **order number** straight away. If available, you can also provide the **parcel tracking number**. This will help us check your order faster.