Changing the delivery address after placing an order

Have you accidentally provided an incorrect or incomplete delivery address when placing your order?

Please contact our support team as soon as possible.

Order has not yet been shipped

As long as your order has not yet been processed for dispatch, we can check whether it is still possible to change the delivery address.

To do so, please provide us with:

• Your order number
• The current delivery address
• The full delivery address you wish to use

⚠️ Important:
We cannot guarantee that a change can be made at a later stage. Once the order has been prepared for shipping or handed over to the courier, we may no longer be able to change the delivery address.

Order has already been shipped

Once the order has been handed over to the courier, we are generally no longer able to change the delivery address ourselves.
Depending on the courier and the shipping method, options may be available via the tracking service.

For example, a delivery may, where applicable, be redirected to:

• a collection point
• a neighbour
• a branch
• a parcel locker or another collection point

The available options are determined by the logistics provider.

Parcel returned to Kardena

If the parcel cannot be delivered due to an incorrect address, it may be returned to us.

Please contact our support team if the tracking information shows that the parcel has been returned to the sender.

💡 Tip:
Always double-check your delivery address before completing your order, paying particular attention to the house number, postcode and name on the mailbox.

Updated on: 27/08/2026