Received the wrong item – what should I do?

Have you received a different item from the one you ordered from Kardena?

Of course, this should not happen. Please contact our support team so that we can investigate the issue.

1. Check your order

Compare the item you received with your:

• Order confirmation
• Shipping confirmation
• Invoice

Pay particular attention to the model, variant and, if applicable, colour.

2. Take photos

Please take photos of:

• the item you have received
• the product packaging
• the product label or model number
• the contents of the parcel, if applicable

3. Contact Support

Please provide:

• Order number
• Which item you ordered
• Which item you received

If possible, please attach relevant photos.

⚠️ Important:
Whenever possible, do not use an item that has clearly been delivered in error, and do not remove any protective films or other packaging materials until the issue has been resolved.

What happens next?

After reviewing the case, we will inform you about the next steps.

💡 Tip:
A photo of the product label or model number often helps us to identify a wrong delivery faster.

Updated on: 27/08/2026