• Changing the delivery address after placing an order

  Changing the delivery address after placing an order Have you accidentally provided an incorrect or incomplete delivery address when placing your order? Please contact our support team as soon as possible. Order has not yet been shipped As long as your order has not yet been processed for dispatch, we can check whether it is still possible to change the delivery address. To do so, please provide us with: Your order number The current delivery address The full delivery addresPopular

• The parcel is marked as delivered, but it hasn’t arrived

  Parcel shown as delivered, but not received Does the tracking information show your Kardena order as delivered, but you can’t find the parcel? Please start by checking some common places where it might have been left. 1. Check the delivery location Check whether the courier has specified a drop-off location. For example, check: Front door Garage Patio Garden Carport Parcel box Other agreed delivery locations 2. Ask your household members Ask people in your householdPopular

• Order arrived damaged

  Order arrived damaged – what should I do? Has your Kardena order or product been damaged during transit? Please document the damage as soon as possible after receiving the order. 1. Do not dispose of the packaging immediately Please keep the following items: Shipping box Packing material Product packaging Damaged items Shipping label ⚠️ Important: Do not dispose of the packaging until the issue has been resolved. In the case of damage during transit, photos and the pPopular

• Wrong product delivered

  Received the wrong item – what should I do? Have you received a different item from the one you ordered from Kardena? Of course, this should not happen. Please contact our support team so that we can investigate the issue. 1. Check your order Compare the item you received with your: Order confirmation Shipping confirmation Invoice Pay particular attention to the model, variant and, if applicable, colour. 2. Take photos Please take photos of: the item you have receivedPopular