Parcel shown as delivered, but not received

Does the tracking information show your Kardena order as delivered, but you can’t find the parcel?

Please start by checking some common places where it might have been left.

1. Check the delivery location

Check whether the courier has specified a drop-off location.

For example, check:

• Front door
• Garage
• Patio
• Garden
• Carport
• Parcel box
• Other agreed delivery locations

2. Ask your household members

Ask people in your household whether they may have been accepted by someone else.

3. Check with neighbours

The package may have been left with a neighbour.

Check the information in the tracking details and, if necessary, ask your immediate neighbours.

4. Check the letterbox and delivery notifications

The courier may have left a delivery notice or provided delivery information electronically.

You should therefore also check:

• Your letterbox
• Your email
• Your text messages
• The courier’s app
• The tracking details

5. Wait a little longer

In individual cases, a shipment may already have been recorded as delivered electronically, even though the actual handover takes place a short time later.

ℹ️ Note:
If necessary, wait a little longer and check the tracking information again.

Still can’t find your parcel?

If you have checked the options mentioned above and your order is still missing, please contact our support team.

Please provide us with:

• Order number
• Parcel number
• Confirmation that the shipment is shown as delivered
• Which drop-off locations or other receiving options you have already checked

⚠️ Important:
A parcel marked as delivered is not automatically considered lost. We will investigate the matter and, if necessary, take further action with the courier.
💡 Tip:
Keep screenshots or other information from the tracking details in case the displayed status changes later.

Updated on: 27/08/2026