Changing an order after it's been placed – item, variant or quantity

Have you already completed your Kardena order and now want to change an item, the variant or the ordered quantity?

Unfortunately, once an order has been completed, changes are only possible to a limited extent.

Changing an item in your order

A direct exchange of an item you've already ordered for a different item may no longer be possible once the order has been completed.

This applies, for example, to:

• a different smartwatch model
• a different colour
• a different strap
• a different product variant
• different accessories

Please contact our support team as soon as possible.
We will check whether the order can still be changed.

⚠️ Important:
Once the order is being prepared for shipping, changes may no longer be possible.

Changing the ordered quantity

For example, would you like to receive just one item instead of two, or increase the quantity ordered?

Depending on the order’s processing status, it may no longer be possible to change the number of items retrospectively.

Please contact our support team about this.

Adding more items

It may not be possible to add products to an order that has already been placed.
In this case, you can simply order the item you want via a new order.

ℹ️ Note:
An additional order may incur further shipping costs, if the requirements for free shipping are not met for this order.

Change no longer possible?

If your order can still be cancelled, you can follow these steps:

1. Cancel the existing order
2. Add the desired products again
3. Place a new order with the correct items

Whether cancellation is still possible depends on the current order processing status.

→ Cancelling an order – is this still possible?

Order has already been shipped

Once the order has been handed over to the shipping provider, the items it contains can no longer be changed.
Please accept delivery of the order first.

You can then return any unwanted items – provided the requirements for this are met – via our returns portal, and order the desired item separately.

→ Returning an order – how returns work

Changing the delivery address

If you would like to change the delivery address rather than the products, please refer to our separate help article:

→ Changing the delivery address after placing an order

Changing the billing address

Changes to billing details are also handled separately.
If an invoice has already been issued, additional requirements apply.
Please contact our support team if any details on your invoice are incorrect.

💡 Tip:
When requesting a change, please provide us directly with your order number and the requested change – for example, “Care Pro 5 Black instead of Silver”. This allows us to check immediately whether the change is still possible.

Updated on: 07/09/2026