Where is my order? – Track your parcel
Where is my order? – Track your parcel
Are you waiting for your Kardena order and would like to know when your parcel will arrive?
As soon as your order has been shipped, you will receive a shipment confirmation containing the tracking details.
1. Check your shipment confirmation
Once your order has left our warehouse, we’ll send you a shipment confirmation by email.
This usually includes a tracking link, which you can use to check the current status of your delivery.
ℹ️ Note:PopularChanging an order after it has been placed
Changing an order after it's been placed – item, variant or quantity
Have you already completed your Kardena order and now want to change an item, the variant or the ordered quantity?
Unfortunately, once an order has been completed, changes are only possible to a limited extent.
Changing an item in your order
A direct exchange of an item you've already ordered for a different item may no longer be possible once the order has been completed.
This applies, for example, to:
a differentFew readersWhen will I receive my refund?
When will I receive my refund?
Have you sent an item back to Kardena and are waiting for your refund?
Several processing steps can take place between the delivery of your return and the actual refund being credited.
1. Return has been delivered
Once tracking information shows your return as delivered, the parcel has arrived at the address of the designated recipient.
The return then still needs to be:
received,
matched to your order,
checked, and
processed in the system.Few readersCancelling an order
Cancelling an order – is it still possible?
Have you placed an order with Kardena and would like to cancel it?
Whether a cancellation is still possible depends on what stage your order has reached in the processing chain.
Order not yet shipped
Contact our support team as soon as possible and provide us with your order number and your request to cancel.
As long as your order has not yet been prepared for shipping, we’ll be happy to check whether a cancellation is still possible.Few readersReturning an order – How returns work
Returning an order – How returns work
Would you like to return an item you ordered from Kardena? Here's how to complete your return quickly and easily.
1. Register your return
Please register your return via our Kardena Returns Portal.
There, you can select your order and arrange the return of the items you wish to send back.
ℹ️ Note:
Please ensure you have your order number and the email address used when placing the order ready for reFew readers
