Setting up the Kardena smartwatch for the first time
How to set up the Kardena smartwatch – step by step
These instructions will help you connect your Kardena smartwatch to your smartphone for the first time.
1. Charge the smartwatch
Make sure your smartwatch is sufficiently charged before setting it up for the first time.
2. Install the correct app
Install the app designed for your Kardena model on your Android smartphone or iPhone.
ℹ️ Note:
Different apps may be used depending on your Kardena model. Make sure you use the apFew readersSetting up the Kardena app on iOS
iOS – Setting up the Kardena app correctly
To ensure your Kardena smartwatch can properly connect to your iPhone, the app requires various permissions.
Missing or disabled permissions can lead to connection issues, missed notifications or synchronisation problems.
ℹ️ Note:
The exact names and locations of individual settings may vary depending on the iOS version you're using.
1. Turn on Bluetooth
Go to:
Settings → Bluetooth
Make sure Bluetooth is switched on.
Then open theFew readersHow to activate the SOS function
Setting up and using the SOS Feature
The SOS function available on selected Kardena products allows you to quickly contact your saved trusted contacts in an emergency.
⚠️ Important: The SOS feature is an additional safety feature and does not replace the public emergency number 112. For the models described here, a connected smartphone is required to transmit or trigger the SOS alert.
🆘 How does the SOS function work?
The operation varies depending on the Kardena model.Few readersResetting the CARE Pro 4 to factory settings
If you’re experiencing problems with your Kardena CARE Pro 4, resetting it to its factory settings may help.
How to perform a factory reset via the H Band app:
Open the H Band app on your smartphone.
Select ‘My Devices’ at the bottom.
Open ‘My Device’.
Select ‘Factory Reset’.
Confirm the reset.
⚠️ Important:
A factory reset will delete all data and settings stored on the watch.
Reconnect the watch afterwards
If the CARE Pro 4 does not connect aFew readersAndroid – Bluetooth, notification and background permissions
Setting up the Kardena app correctly on Android
To ensure your Kardena smartwatch can stay connected to your Android smartphone at all times, the app requires various permissions.
Missing permissions can lead to connection drops, missed notifications or synchronisation issues.
1. Bluetooth and nearby devices
Go to:
Settings → Apps → [app you're using] → Permissions
Grant the necessary permissions for Bluetooth and nearby devices.
ℹ️ Note:
The exact wording depends on yoFew readersResetting the Kardena smartwatch to factory settings
Resetting your Kardena smartwatch to factory settings
A factory reset can resolve various issues with your Kardena smartwatch.
When is a factory reset advisable?
A reset may be advisable, for example, in case of:
Connection issues
Problems after changing smartphones
Unusual behaviour of the smartwatch
Synchronisation issues
Passing on or selling the smartwatch
⚠️ Warning – data loss:
Resetting the device will delete settings and any data on the smartwatch that has notFew readersNew smartphone – Reconnecting your Kardena smartwatch
New smartphone – How to reconnect your Kardena smartwatch
Have you got a new smartphone and want to use your Kardena smartwatch with it?
To ensure the transition goes as smoothly as possible, you should first completely remove the existing connection to your old smartphone.
1. Sync your data
If your old smartphone is still available, first open the smartwatch app you've been using and carry out one final sync.
⚠️ Important:
Any data that hasn't yet been synced may be lost if thFew readersResetting the Care Pro 2 to factory settings / Deleting data
If you’re running into issues with your Kardena CARE Pro 2, we recommend doing a full reset of the watch.
How to perform a factory reset:
Open the Menu on your CARE Pro 2.
Select Settings ⚙️.
Scroll down and select ‘Reset’ or ‘Delete data’.
Confirm the reset.
The watch will then restart and return to its factory settings.
Important for re-setup:
First, remove any existing connection to the CARE Pro 2 from your smartphone’s Bluetooth settings (‘IgnoreFew readersResetting the CARE Pro 6 to factory settings
How to reset the CARE Pro 6 to factory settings
If you are experiencing problems with your Kardena CARE Pro 6, we recommend resetting the watch to its factory settings and then reconnecting it to the app.
Factory reset directly on the watch:
Open the Menu on your CARE Pro 6.
Open Settings ⚙️.
Scroll down in the settings.
Select ‘System’ / ‘Reset’ or ‘Clear data’.
Select ‘Factory settings’ / ‘Reset’.
Confirm the security prompt.
The CARE Pro 6 wilFew readersResetting the CARE Pro 5 to factory settings
How to reset the CARE Pro 5 to factory settings
If you are having problems with your Kardena CARE Pro 5, resetting it to factory settings may help.
Factory reset directly on the watch:
Turn on the display of your CARE Pro 5.
Open the Main Menu.
Open Settings ⚙️.
Scroll down in the settings.
Select ‘Reset’.
Confirm the reset.
The CARE Pro 5 will then be reset to its factory settings and restarted.
⚠️ Important: This will delete all settings and daFew readers