Battery & charging

• Kardena smartwatch not charging or won’t turn on

  Kardena smartwatch not charging or won’t switch on Is your Kardena smartwatch unresponsive, not displaying anything or won’t switch on? First, check the power supply. 1. Check the charging contacts Check the charging contacts on the back of the smartwatch and on the charging cable. Sweat, skin oils or dirt can interfere with the charging process. Carefully clean the contacts with a dry, soft cloth or a cotton bud. ⚠️ Important: Don't use aggressive cleaning agents or sharp-edgedFew readers

• Smartwatch battery runs out quickly

  My Kardena smartwatch's battery drains quickly A smartwatch's actual battery life depends heavily on how it's used and which features are switched on. A shorter battery life therefore doesn't automatically mean the battery is faulty. Features with increased energy consumption The following features can significantly reduce battery life: high display brightness long display-on time Always-On Display continuous health measurements continuous heart rate monitoring Bluetooth phFew readers

Hardware

• My Kardena smartwatch is not working – what should I do?

  My Kardena smartwatch isn’t working – what should I do? Is your Kardena smartwatch no longer working properly? Not every unusual behaviour automatically means that the smartwatch is broken. Many problems can be solved by adjusting the settings, checking the Bluetooth connection or restarting the device. 1. What problem are you experiencing? First, select the relevant problem description: Smartwatch won’t switch on Smartwatch isn’t charging Battery is draining unusually quickly BFew readers

Software

• WhatsApp and other notifications are not showing

  Notifications are not showing on the Kardena smartwatch Are WhatsApp messages, texts, calls or other notifications not appearing on your Kardena smartwatch? In most cases, this happens because of missing permissions or your smartphone’s power-saving settings. 1. Check the connection First, open the app for your smartwatch and check whether the Kardena smartwatch is shown as connected. 2. Enable notifications in the app In the app, open the notification settings and enable the deFew readers

• Updating Kardena smartwatch’s firmware

  Updating your Kardena smartwatch's firmware Firmware updates can improve functionality, fix bugs and optimise the compatibility of your Kardena smartwatch. Before updating Before you start the update: Charge the smartwatch sufficiently. Make sure your smartphone is also sufficiently charged. Place the smartwatch near your smartphone. Keep Bluetooth switched on. Keep the app open during the update. ⚠️ Important: Don't switch off your smartphone or smartwatch during aFew readers

• Smartwatch won't connect to smartphone

  Kardena smartwatch won't connect to smartphone Is your Kardena smartwatch not connecting to your smartphone? In most cases, the connection can be restored with just a few steps. ℹ️ Note: Make sure the smartwatch and smartphone are right next to each other during setup. 1. Check Bluetooth First, check the following: Bluetooth is switched on on your smartphone. The smartwatch is switched on and sufficiently charged. The smartwatch is in close proximity to your smartphone.Few readers

• Bluetooth connection keeps dropping

  Bluetooth connection to the Kardena smartwatch keeps dropping Does your Kardena smartwatch connect successfully at first, but then keep losing connection to your smartphone? The most common cause is your smartphone’s power-saving and background settings. Check the following settings Make sure that: Bluetooth is always on, the smartwatch stays within Bluetooth range, the app is allowed to run in the background, battery optimisation for the app is disabled, the app is allowed tFew readers

• Kardena smartwatch not synchronising data

  Kardena smartwatch is not syncing data with the app Is your smartwatch shown as connected, but your steps, sleep data or other readings aren’t appearing in the app? If so, data synchronisation may have been interrupted. 1. Check the connection status Open the app and check whether the smartwatch is shown as connected. 2. Run a sync Open the app's home or device page and run a refresh or manual sync, if this function is available. Then wait a moment until the data transfer is coFew readers

• Steps, heart rate or other health readings appear inaccurate

  Steps, heart rate or other health metrics appear inaccurate Kardena smartwatches use various sensors to measure activity and health data. The quality of these measurements depends, among other things, on how the smartwatch is worn. Wearing the smartwatch correctly For the most reliable measurements: Wear the smartwatch about a finger's width above your wrist bone. The strap should fit securely but not uncomfortably tight. The sensor on the underside should be in full contact withFew readers